How to override learner course results and statuses (Admin)

Updated 1 October 2026

If a learner reports completion issues or needs their progress reset, administrators can manually override course results.

Steps to override results:

Go to Registered learner reports > Progress Reports.
Locate the specific course and click on the learner's record.
Scroll down to the Bulk Actions / Override section at the bottom of the page.
Select the new status from the dropdown menu (e.g. Mark as Passed, Reset to Not Started).
Click Submit / Save to apply the status update.

More in Admin & Settings

How to set up public registration

This guide explains how to share a Vidversity course publicly while requiring learners to enter their contact details so you can capture completion analytics without restricting access.

▶ 48 secondsAdmin & Settings

Managing account password rules and security settings (Admin)How administrators can configure password strength requirements and security rules.Managing system email templates and notifications (Admin)How administrators can edit automated emails, invitations, enrolment notices and reminders.Customising course completion certificates (Admin)Learn how administrators can design and customise automated certificates of completion.

Did this answer your question?

Use the assistant in the corner, or email us and we'll help directly.

Email support